Do I need to be home during the cleaning?
Not at all. Most of our clients are at work while we clean. Before your first visit we'll arrange entry with you, whether that's a garage code, a lockbox, or a key, and we treat your home with the same care whether you're there or not. We lock up on our way out and let you know the job is finished.
Do you bring your own supplies?
Yes. Our team arrives with everything needed, from products to equipment. You don't need to provide or store anything. If you'd prefer we use a specific product in your home, just let us know and we're happy to.
What happens if something gets missed?
Tell us within 24 hours and we'll come back and take care of it at no charge. We'd rather hear about it than have you quietly decide we're not worth rebooking, so never hesitate to reach out. A quick photo or note is all it takes.
How do I pay?
Payment is handled securely by card through our booking system, so there's no cash or check to leave out and no invoice to chase. You'll add your card when you book, and you'll receive a receipt by email after each visit.
Are you insured?
Yes. Solace carries general liability insurance, and every cleaner who enters your home is background-checked. We're happy to provide a certificate of insurance if your building or HOA requires one.
Can I skip or reschedule a visit?
Always. Life happens, and there's no penalty for moving a cleaning. Just give us a call, send a text, or change it in your account, and we'll find a time that works better.
How much does a cleaning cost?
Your price depends on the size of your home and the type of cleaning. You'll see the exact figure before you book, with no walkthrough required and no hourly surprises on the invoice.
Which areas do you serve?
We clean homes in Austin, Round Rock, Kyle, and Buda. If you're just outside one of those, call or text us and we'll tell you honestly whether we can get to you.
Still have a question? Call or text (737) 377-1544 anytime, or email wadel@solacecleaners.com.