Last updated: October 24, 2026
These terms cover the use of this website and the cleaning services Solace Cleaning provides. Booking a cleaning means you agree to them.
Our services
We provide residential cleaning in Austin, Round Rock, Kyle, and Buda, Texas. The checklists published on this site describe what each service normally includes. Individual homes vary, and we'll tell you if something is outside the scope of what you booked.
Booking and pricing
- Your price is quoted before you book, based on the information you give us about your home.
- If your home is substantially different from what was described — much larger, or in significantly worse condition — we'll contact you to discuss the price before doing the work rather than surprising you on the invoice.
- Prices may change over time. Changes won't apply to a cleaning you've already booked.
Payment
Payment is taken by card through our booking system. By booking, you authorize us to charge the card you provide for the service you've scheduled. You'll receive a receipt by email.
Rescheduling and cancellation
You can reschedule or cancel a cleaning by calling, texting, or changing it in your account. We ask for at least 24 hours' notice.
Cancellations or reschedules made less than 24 hours before a scheduled cleaning are charged a $50 late-change fee. That time was reserved for you and the cleaner assigned to it, and at short notice we usually can't fill it. If we have to cancel on you, you're never charged.
Access to your home
You're responsible for arranging access, whether that's a key, a lockbox, a garage code, or being home. If our team can't get in and can't reach you, we may charge for the visit. Please tell us about pets, alarm systems, and anything in your home needing special care before the first visit.
Our guarantee
If something is missed, tell us within 24 hours and we'll come back and take care of it at no charge. This is our remedy for an unsatisfactory cleaning.
Things we don't do
For safety and liability reasons our cleaners generally do not: climb higher than a two-step stool, move furniture or objects that are heavy or fragile, handle biohazards, pet waste or mold remediation, clean the exterior of windows above the ground floor, or use a customer's equipment. If you need something in this category, ask us first.
Insurance and damage
Solace Cleaning carries general liability insurance. If we damage something in your home, tell us within 48 hours so we can inspect it and make it right. We are not responsible for damage caused by pre-existing wear, improperly mounted fixtures, or items that were already unstable or broken.
Valuables
Please put away cash, jewelry, and small valuables before a cleaning. We're happy to skip any room or area entirely — just tell us.
Independent contractors
Cleaning is performed by vetted, background-checked independent contractors engaged by Solace Cleaning.
Hiring our cleaners directly
The cleaners who come to your home are introduced to you through Solace Cleaning, and we invest in finding, vetting and scheduling them. You agree not to hire, engage or solicit any cleaner introduced to you through Solace Cleaning — whether directly, through another company, or through anyone acting on your behalf — while you are a client and for 24 months after your last cleaning with us.
This is not a fee arrangement and there is no buyout. If you want additional or different work done, ask us and we will arrange it.
Website content
The text, photographs, logo, and design on this site belong to Solace Cleaning or are licensed to us. Please don't reproduce them without permission. We try to keep the information here accurate, but it's provided as a general description rather than a binding specification.
Limitation of liability
To the extent allowed by law, our liability for any claim relating to our services is limited to the amount you paid for the cleaning in question, and we aren't liable for indirect or consequential losses. Nothing here limits liability that can't be limited by law.
Governing law
These terms are governed by the laws of the State of Texas, and any dispute will be handled in the courts of Travis County, Texas.
Changes
We may update these terms. The version posted here when you book is the one that applies to that booking.
Contact
Email wadel@solacecleaners.com or call or text (737) 377-1544.